Skilled athletes are renowned for operating in their “sweet spot,” those moments when their senses are perfectly in sync with the environment and moves seem effortless and nearly perfect –giving them a serious advantage over competitors.
What lies at the heart of the organizational sweet spot? The “sweet spot” or effectiveness of an organization is measured by its ability to easily adapt to the changes in the business environment through the balanced integration of three key resources:
People – the leadership, management style, culture, skills, knowledge, ability, and most importantly, the passion of its work force;
Process – business models, work flow, transactions, techniques, and tasks that fulfill the promise of the brand; and
Technology – The power tools of contemporary information systems that support the business process with transaction processing and data to monitor the performance and direct the operations of the business.