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Connecting a global
network over the Internet
Comments
Executive Vice President
| “Endurant rates very high in terms of its responsiveness,
commitment to meeting deadlines and keeping the client
informed, as well as understanding our business. . . . The
Endurant team learned our business quickly and was very well
organized. . . . Endurant completed its portion of the
project within the pre-established budget and worked very
hard to avoid non-value-added activities as a means of
controlling costs. . . . They helped us accomplish our goals
in a short time period and facilitated our internal efforts
to include all relevant staff members in this effort. We
would definitely consider using their services again.” |
The Goal
This association wanted to leverage the Internet to connect its global
network of associated members and proactively deliver market
research information, monitor legislative regulatory issues,
and provide additional networking and marketing
opportunities to its associations. This organization is the largest and
most influential association serving U.S. and international
manufacturers and suppliers of parts, tools, equipment,
chemicals, supplies and related products for all classes of
motor vehicles.
The Challenge
The association contracted with Endurant Business Solutions to
facilitate the selection, procurement and implementation of
an association relationship management software. The
challenge was to select a software solution that would not
only meet their current business objectives but also be
able to grow with the evolving needs of its members. An
additional challenge was the lack of a common computing
platform that could be accessed by all members. The
objective was to launch the selected software solution
quickly and efficiently with no interruptions to members or
internal operations. Endurant also was charged with
capturing relevant inputs from their staff members from
around the world.
Endurant Solution
Endurant worked with the association to acquire a software solution
that balanced its need for specialized association
management functions, while providing a user-friendly
Internet-based software solution within their budget.
Endurant recommended using an ASP to host the necessary
Internet association management software, which eliminated
the need for a common computing platform. Endurant brought a
very disciplined project management approach and specialized
experience in process design, software assessment and
procurement, and solution installation, which enhanced and
accelerated the association's internal review process and
implementation capabilities.
Results
- Cost-effective selection of scaleable “user-friendly”
relationship management software within a short time frame.
- Collective support for the new approach through
facilitation of staff member involvement in the effort.
- Lasting management framework established internally to
sustain new global IT platform to better service association
members.
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