Designing Effective Services for All

Many companies struggle to foster effective shared services (finance and accounting, human resources and information technology). Frequently, it is unclear whether these departments serve to primarily support the CEO or are a true shared resource for all of the company's various constituents. Lacking clear direction, these functions are less effective than they can and should be. This can be an especially serious problem if the company is considering outsourcing any of the shared service functions, which requires clear role definitions for all parties.

What contributes to these challenges? The answer often is hidden by other organizational structure questions: is the company centralized or decentralized? multi-divisional or a single division? authoritative or collaborative? sales driven or production driven?

How Endurant Can Help

Our experienced consultants can work with your organization to develop all of the shared service functions into highly effective forces that work together, including:

Finance and Accounting -Employing the proper mix of information technology and process re-engineering, we can help your organization re-think how to more effectively accomplish payroll, accounts payable and accounts receivable functions.

Human Resources - We'll help you to evaluate the HR function and the people in the department, making sure that the correct amount of resources are invested (most companies over-invest in HR) and that the organization is utilizing HR services appropriately (many companies do not).

Information Technology - Endurant is skilled at assisting organizations as they evaluate the proper balance of people, processes and technology. We can help you ensure that IT enables positive change and flexible processes versus driving the company to over-invest in the latest tech fads and special purpose gizmos.

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